Shipping policy

NYTHERA Shipping Policy

Last Updated: August 9, 2026

At NYTHERA, we work to process and deliver every order as quickly and safely as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within [3–5 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, sales, holidays, or periods of high order volume, processing may take longer than usual.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Lebanon: [1–2 business days]

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances outside NYTHERA's control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the available shipping method.

From time to time, NYTHERA may offer free shipping promotions or discounted shipping.

4. Order Tracking

When available, a tracking number will be provided once your order has been shipped.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

NYTHERA is not responsible for orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to NYTHERA because of incorrect shipping information, additional shipping charges may apply if the customer requests that the order be shipped again.

6. Delayed or Lost Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is significantly delayed or appears to be lost, please contact us at nythera.lb@gmail.com with your order number.

We will assist in contacting or investigating the matter with the shipping provider where possible.

7. Customs and International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such fees are the responsibility of the customer unless otherwise stated at checkout.

NYTHERA is not responsible for delays caused by customs authorities.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Your order number
Photos or videos of the damage
Photos of the packaging
A description of the issue

We will review the situation and determine the appropriate solution in accordance with our Refund & Return Policy.

9. Delivery Address Changes

If you need to change your shipping address after placing an order, contact NYTHERA as soon as possible.

We cannot guarantee that an address change will be possible once your order has entered processing or been shipped.

10. No Refund for Shipping Delays

Shipping delays caused by couriers, customs, weather, public holidays, or other circumstances outside NYTHERA's reasonable control do not automatically qualify for a refund.

Any refund or other remedy will be handled according to our Refund & Return Policy and applicable law.